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Terms & Conditions

These terms outline the rules and expectations for using Neon Decor BD services and products.

Effective: Jan 23, 2026

Terms ID: TC-NEONBD-01

Using our website

By accessing our site, you agree to use it responsibly and follow applicable laws.

  • Provide accurate account and order details
  • Do not misuse content or attempt to disrupt services
  • Respect intellectual property rights

Orders and pricing

All orders are subject to acceptance and availability. Prices may change without notice.

  • We may cancel or limit quantities for any reason
  • Promotions apply only during stated periods
  • Payment must be completed before production

Custom neon designs

Custom items are built to your specifications and are considered final once approved.

  • Confirm size, color, and text during approval
  • Production starts after design confirmation
  • Custom orders are non-refundable unless faulty

Shipping and delivery

We provide delivery estimates but cannot guarantee exact dates due to logistics.

  • Delivery timelines vary by location
  • Provide a complete and accurate address
  • Inspect items on arrival and report issues quickly

Warranty and liability

We stand by our products but cannot be liable for indirect or incidental damages.

  • Warranty coverage varies by product type
  • Keep proof of purchase for warranty claims
  • Liability is limited to the purchase price

Updates to these terms

We may update our terms from time to time. Continued use means acceptance.

  • Updates will be posted on this page
  • Check periodically for changes
  • Contact us if you have questions

Contact information

Email

hello@neondecorbd.com

Phone

+88 01569132755

Support hours

Friday, 11 AM - 6 PM