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Privacy Policy

This policy explains how we collect, use, and protect your information when you shop with Neon Decor BD.

Effective: Jan 23, 2026

Policy ID: PP-NEONBD-01

Information we collect

We collect information you provide directly and data needed to fulfill orders.

  • Name, email, phone number, and shipping address
  • Order details and custom design preferences
  • Payment status and transaction references

How we use your data

We use your data to process orders, improve services, and communicate updates.

  • Order confirmation and delivery updates
  • Customer support and service improvements
  • Marketing communications with opt-out options

Sharing and disclosure

We do not sell your data. We only share it with trusted partners when needed.

  • Shipping and logistics providers
  • Payment processors for secure transactions
  • Legal requests when required by law

Cookies and tracking

Cookies help us remember preferences and understand site performance.

  • Essential cookies for site functionality
  • Analytics to improve user experience
  • You can disable cookies in your browser

Data security

We use industry-standard safeguards to protect your information.

  • Secure payment processing partners
  • Restricted access to customer data
  • Regular monitoring for unauthorized access

Your rights

You can request updates or deletion of your personal information.

  • Request a copy of your data
  • Correct inaccurate information
  • Ask us to delete your data where applicable

Data retention

We keep order records as required for business and legal purposes, then securely delete or anonymize them.

Contact privacy team

Email us at hello@neondecorbd.com with privacy-related requests.

We respond within 2 business days.